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Terms and Conditions

Last Updated: 8th April 2026

Welcome to the Mooseheads Pub website and digital services, operated by Caftor Pty Ltd (ABN 22 008 598 089), trading as Mooseheads Pub. These Terms and Conditions apply to our website and any affiliated mobile applications, including digital wallet passes.

1. Acceptance of Terms

By accessing our website or using our apps (such as Moose Mate), you agree to these terms. If you do not agree, please refrain from using our services.

2. Digital Wallet & App Features

Certain features, such as digital passes, may be available through our apps or mobile wallet integrations. These services are provided on an “as is” basis and may be withdrawn or modified at any time.

3. Promotions and Offers

Promotions available via app or website are subject to availability and may require proof of eligibility (e.g. valid student ID or age verification). Mooseheads reserves the right to change or cancel offers without notice.

4. User Conduct

You agree not to misuse the website, apps, or any digital services, and to use them only for lawful and intended purposes.

5. Intellectual Property

All content (logos, branding, media, app assets) remains the property of Caftor Pty Ltd and may not be used or reproduced without written consent.

6. Age Restrictions

Mooseheads Pub and related services are intended for users 18+. Features such as event access or app deals may be restricted based on age. Misrepresentation of age or identity may result in account termination.

7. External Services

Our platforms may link to or integrate with third-party services. We are not responsible for their content, privacy practices, or performance.

8. Limitation of Liability

We are not liable for any loss, damage, or inconvenience resulting from the use or unavailability of our website, apps, or services.

9. Contact

If you have any questions or concerns, please email feedback@mooseheads.com.au.

Privacy Policy

Last Updated: 8th April 2026

Mooseheads Pub is operated by Caftor Pty Ltd (ABN 22 008 598 089), trading as Mooseheads Pub. This Privacy Policy outlines how we collect, use, store, and protect your information when you use our website, mobile applications or engage with us via digital platforms.

1. Collection of Personal Information

We may collect personal information when you:

  • Use our website or any affiliated mobile applications
  • Sign up to mailing lists, promotional offers, or loyalty programs
  • Make a booking or submit a query
  • Interact with us on social media or via customer feedback
  • Use digital passes or wallet-integrated features
  • Automatically through cookies or mobile device analytics


Types of information collected may include:

  • Name, contact details, date of birth
  • Device type, IP address, and usage behaviour
  • User-submitted content (e.g. profile photo for wallet pass)

2. Use of Information

Your information may be used to:

  • Provide event access, offers, and loyalty rewards
  • Operate mobile apps and wallet services
  • Send venue updates, promotions, and announcements
  • Improve user experience across web and mobile platforms

 

We do not sell your personal information to third parties.

3. Storage and Security

We use secure, encrypted systems to store your data and limit access to authorised personnel only.

4. Cookies and App Analytics

Our website and apps may use cookies and tracking technologies for performance and user insight. You may opt out via your browser or device settings.

5. Third-Party Services

Apps and digital integrations may use trusted third-party services such as wallet platforms (e.g. Apple Wallet, Google Wallet), booking engines, or analytics providers.

6. Your Rights

You may request access to, correction, or deletion of your data by contacting feedback@mooseheads.com.au.

7. Updates

We may update this Privacy Policy at any time. Changes will be reflected on our website and app platforms.

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